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Privacy Policy , is committed to protect the privacy and security of your personal information. This Privacy notice describes how we collect and use personal information about you before, during and after your working relationship with us, in accordance with the EU General Data Protection Regulation (“GDPR”). If you do not agree to the following policy you may wish to stop viewing / using the website.

What kind of information does collect?

Personal information is the information to identify the individual. We need to collect, use and release personal information to execute our duties as a travel agent, namely, making and organizing travel bookings on behalf of our customers.

We need a broad range of personal information which is essential to provide you preferred services. If we are not able to collect this important information about you we may not be able to provide you the product, services or the support you require.

We generally need the following type of information:

  • Name, Address, Email, and Contact Details;
  • Information about your use of our product or service
  • Passport Number, date of birth, nationality if required by particular airlines
  • Dietary Requirements and health issues if any related to your travel arrangements
  • Payment Options - Credit card number, expiration date, cardholder name
  • Information provided by filling forms on our website – e.g. email address. This information will be used to keep you up to date with all our latest offers and products

How will collect this information?

We collect your personal data from the information you submit during your booking request. The above data may be collected from the following sources:

  • Information we get about you when you book or make enquiries, regarding a travel arrangement; via phone, email, Whatsapp or website
  • When you subscribe to receive marketing advertisement from us (e.g. e-newsletters)
  • When you speak to our travel expert team

Where you make a travel booking on behalf of another person (e.g. a family or friend or a travel booking made for an employee), you agree you have obtained the consent of the other person for us to collect, use and disclose the other person's personal information in accordance with this policy.

How use your personal information?

We collect your personal information with the primary purpose of providing you travel related services like:

  • To make your flight bookings with travel services on your behalf
  • To fulfill the administrative formalities related with your purchase order such as billing
  • To provide you promotional and marketing material that may be of interest to you like offers, newsletter, Whatsapp messages, mailers etc
  • To contact you in relation to travel services before and during your travel
  • We personalize the services and make special offers for you (for example, by being aware of previous travel experiences, transactions or preferences, we provide customized offers)
  • We may contact you for any of the purposes outlined above via Telephone, Whatsapp Message, Email, SMS or Post.

We will not sell any of our client database to third parties and use their personal information only for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use of disclosure is permitted under the Privacy Act.

With whom share your personal data?

We understand the importance of your personal information and thus we only share it only under all circumstances.

  • We only share your information with the primary suppliers like airlines who fulfill your travel reservation
  • An individual making a third-party reservation, on your behalf
  • Third parties who provide services on our behalf, including credit card processing, business analytics and fraud prevention
  • As required or authorized by applicable law, and to comply with our legal obligations

For how long keep your personal data on file?

  • We keep personal data as long as is necessary, for the purpose that it was originally obtained
  • To protect us against any contractual claims, we generally keep the data for a period of 1 year
  • Records are kept in line with legal and regulatory requirements / guidance

Your Individual Rights

The General Data Protection Regulation (GDPR) provides you a number of rights in relation to the processing of your personal data. You have the right to:

  • The right to amend wrong personal data / information
  • The right, in certain cases, to have personal data deleted
  • The right to object
  • The right to restrict processing of your personal data

Upon request via post, e-mail, Whatsapp or telephone, we will provide you with a summary of your information retained by the Company. As allowed by law and consistent with our applicable business partner agreements, you may modify, correct, change, or request the Company to delete or update information that you have supplied to us by contacting us by post, e-mail, Whatsapp or telephone. Once properly notified by you, we will take steps to stop using your information in this way. If you have unresolved concerns, you have the right to complain to a data protection authority.

If you wish to exercise any of the above rights, please contact us on [email protected] and provide details of your request.

Feedback, Comments and Suggestions welcomes your questions and comments about privacy, as well as any other aspect of our service.

If you would like to contact us regarding this policy, then please send you enquiry by email to [email protected] reserves the right to change and amend this policy for any lawful reason. The policy which was in place at the time you submitted information to us will apply.

Why Book With Travelnsave?

  • Brilliant customer service
  • No hidden charges
  • Credit card protection
  • Book with deposit
  • Best price guarantee


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